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LETTER TO EDITOR  
Year : 2015  |  Volume : 40  |  Issue : 4  |  Page : 282
 

Health issues among call center employees


1 Department of Medical Science, Medical Center, Shantou, China
2 Department of Tropical Medicine, Visiting Professor, Hainan Medical University, Hainan, China

Date of Web Publication3-Sep-2015

Correspondence Address:
Sim Sai Tin
Department of Medical Science, Medical Center, Shantou
China
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/0970-0218.164407

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How to cite this article:
Tin SS, Wiwanitkit V. Health issues among call center employees. Indian J Community Med 2015;40:282

How to cite this URL:
Tin SS, Wiwanitkit V. Health issues among call center employees. Indian J Community Med [serial online] 2015 [cited 2019 Aug 24];40:282. Available from: http://www.ijcm.org.in/text.asp?2015/40/4/282/164407


Sir,

The report on "Health issues among call center employees [1]" is very interesting. Raja and Bhasin reported that " workers in the business process outsourcing (BPO) sector experience high levels of stress and its related disorders, primarily due to its contemporary work settings. [1]" In fact, due to increased volume of mobile phone usage and e-commerce at present, the increased workload of call center can be expected. To manage the health issues, especially for stress, among call center employees, the fact about underlying indicators should be mentioned. Kazi and Haslam noted that "higher levels of stress were associated with reduced job performance, job motivation and increased intention to quit but low stress levels were associated with reduced job satisfaction. [2]" In addition, Bohle et al. reported that "permanent workers reported greater work intensity, which was associated with both lower work schedule control and greater work-life conflict [3]" and "greater work-life conflict was associated with more fatigue and psychological symptoms. [3]" These facts should be considered in planning for good management of the health problems of call center employees. It should be promoted that all workers should ideally be on fixed contract.

 
   References Top

1.
Raja JD, Bhasin SK. Health issues amongst call center employees, an emerging occupational group in India. Indian J Community Med 2014;39:175-7.  Back to cited text no. 1
[PUBMED]  Medknow Journal  
2.
Kazi A, Haslam CO. Stress management standards: A warning indicator for employee health. Occup Med (Lond) 2013;63:335-40.  Back to cited text no. 2
    
3.
Bohle P, Willaby H, Quinlan M, McNamara M. Flexible work in callcentres: Working hours, work-life conflict & health. Appl Ergon 2011;42:219-24.  Back to cited text no. 3
    




 

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